Terms and Conditions

Due Legal Notification

Before using this web site, read the following terms of use carefully. However, if you do not agree to these terms, you may not use this web site.

Free Shipping - Certain Restrictions Apply

We deliver by ground within the 48 contiguous states. Large items, “but not limited to,” like in ground and above ground pools are delivered by “common carrier”. All shipments are scheduled for residential curbside delivery for customer to unload. However we will not pay for, be responsible for or reimburse for any additional delivery fees requesting by the customer or receiver such as “but no limited to” the request for a truck with a lift gate. However it is possible to remove any banding and unload one piece at a time.

Curbside Delivery

Delivery is curbside. You may need to arrange to bring the product into your home or yard. It is important you inspect all cartons and note any damage or possible concealed damage on the freight bill prior to signing it. If the shipment is signed for an no notes are made on the freight bill indicating possible or real damages, then the consumer becomes the legal owner of the merchandise and the seller, can no longer file a damage claim with the freight carrier, and therefore any damages would be yours to claim with the freight carrier. Should damages be noted on the freight bill, be certain the delivery driver signs the same receipt you do and you retain a copy for the record. Any order picked up by the purchaser and/or agents of the purchaser; such shall receive product as being in new condition and any transit damage, or any transit cost is the sole responsibility of the purchaser.

Shipping Cost

For your convenience an estimated shipping cost with we pay, is adjusted into the sale price of the product. It does not imply that we are not charged for shipping. As we do have a shipping cost, any and all returns or refunds or products/goods purchased are subjects to a possible deduction of the estimate shipping amount which were included at time of sale.


Return without prior written authorization will not be accepted and will be refused. All returned merchandise must be new and unused with exception of defective goods. A 15% restocking charge will be applied against credit issued for salable goods. All goods must be returned freight pre-paid within 30 days after receipt of shipment and return authorization number must appear on all cartons.

Returns Exclusions

We will no accept returns on in ground pools, above ground pools, diving boards, slides, handicap lifts, spas or special order items.

Special Orders

Allow 2-3 weeks for delivery. Some special orders take longer. Special orders are not returnable and cannot be cancelled once the order has been processed.


All cancellations prior to shipping will incur a 6% cancellation charge. Order already shipped to the customer, then cancellation charge will also include the freight to return the goods back ot the shipping point of origination.

Warranty and Return’s

At no time is HallMarkPoolSupplies.com responsible for warranty claims on products they sell. The customer/consumer will look solely to the manufacturer’s warranties and terms. There are no other warranties expressed or implied. Returns without prior written authorization will not be accepted. All goods must be returned freight pre-paid to the shipping point of origination. At your request we will assist you until a resolution has been determined between you (the consumer) and the manufacturers.


The information on this web site is for informational purposes only. We apologize for any in-advert inaccuracies or typographical errors. We reserve the right to make changes at any time for any reason without notice.

All information contained in the web site including “but not limited to” accuracy, completeness, errors, omission, graphics, text and links, and provided as is without warranty, either express or implied.